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Terms and conditions
We do not offer refunds, only exchanges
Any instructions received by Front Room Fabrics from or on behalf of the Customer for the supply of Goods shall constitute acceptance of the Terms and Conditions.
The placing by a Customer of an order constitutes an offer by the Customer to buy from the Company the Goods referred to in the order at the price referred to in the order, on the Terms and Conditions.
Front Room Fabrics is not in any way obliged to accept any order.
Once an order is accepted, a customer may not be able to withdraw an order.
All Products are printed in New Zealand.
Pricing and payments
All prices are in NZD.
Upon order we will generate a proforma account.
Deposit of 50% is due immediately.
Production of order will ONLY commence upon payment of deposit.
When order is ready for dispatchment, we will notify you, and the remaining balance will become payable.
Goods will ONLY be dispatched upon payment of remaining balance.
Prices listed above are subject to change without notice.
Estimated Production time for each order is 4 weeks.
The delivery and service dates we provide are only diligently generated approximations, and are subject to written or oral amendments.
Delivery: FOB Origin..
Buyer bears freight charges.
Buyer owns goods in transit.
Buyer is responsible for arranging insurance for the good.
Buyer is responsible for freighting goods, however we can recommend a freight agent on request. No responsibility accepted.
All Front Room Fabrics’ soft furnishings come ready to sell including care instructions and packaging.
Product complaint process
In view of the fact that each piece is handcrafted and may vary in colour and printing from previous designs, Front Room Fabrics shall not be in breach of its obligations in respect of any order if there are slight variations from previous designs.
We will NOT exchange goods for slight variations from previous designs.
In view of the fact that each piece is created using natural fabrics, Front Room Fabrics shall not be in breach of its obligations in respect of any naturally occurring defects in the fabrics.
We will NOT exchange goods or offer refunds for naturally occurring defects in the fabrics.
Any defects found on delivery of the products (Other than defects mentioned in clause 6.1-6.2) must be advised of in writing within 7 days of receiving goods, otherwise no guarantee of exchange or refund can be made.
The construction, validity and performance of terms of conditions will be governed by the laws of and application in New Zealand and the customer submits to the non-exclusive jurisdiction of the courts in New Zealand.